Refund, Cancellation and Delivery Policy

1. What you are buying

Vokx is a digital subscription service provided by Vokx. Plans, weekly passes and recording-hour top-ups are digital services; nothing physical is sold or shipped.

Prices are shown in Indian rupees (or US dollars where offered) before you pay, with any tax that applies included as shown at checkout.

2. Delivery

A plan, pass or top-up is delivered by being switched on in your account as soon as the payment is confirmed, normally within minutes.

If it is not switched on within 24 hours of a successful payment, write to us at team@vokx.tech with the payment reference: we will switch it on, or refund the payment in full if we cannot.

3. Free plan and free trials

The free plan, and any free trial that does not take a payment, cost nothing and can be stopped at any time. A trial that asks for a payment method shows, before you start it, when the first charge will be made; cancel before then and nothing is charged.

4. Cancelling

You can cancel a subscription at any time, with no cancellation fee: in Plans in the app or on the web for plans bought on our website, or in your Apple App Store or Google Play account for plans bought in the phone app.

After you cancel, the plan stays active until the end of the period you have paid for and is not renewed. Your recordings stay in your account on the free plan until you delete them.

5. Refunds for payments made on our website

• Charged in error: a duplicate charge, a charge after your cancellation took effect, or a charge for something you did not order is refunded in full.
• Not delivered or not working: if what you paid for was not switched on, or the Service was unavailable to you through our fault for more than 72 hours in a row, we refund the payment, or the part of it covering the affected time.
• Your first payment for a plan: if the Service is not right for you, ask within 7 days of your first payment for a plan and we will refund it in full. This applies once per person or organisation, and not to renewals.
• Weekly passes and hour top-ups: refunded in full if you ask within 7 days of buying them and have not used any of their hours.
• Otherwise, a payment for a period that has started is not refunded, including for time or hours you did not use, except where the law requires a refund.

6. How to ask, and how long it takes

Write to team@vokx.tech with your account email and the payment reference. We reply within 2 working days.

Approved refunds are started within 5 working days, to the card, UPI account or bank account you paid from; banks usually take a further 5 to 10 working days to show it. When a plan is refunded in full, it ends.

7. Purchases in the phone app

Plans, passes and top-ups bought through the Apple App Store or Google Play are charged by Apple or Google, and refunds for them are decided by Apple or Google under their own policies. Ask them through your App Store or Google Play account; we cannot refund those payments ourselves.

8. Organisations

For organisations paying by card, UPI or eMandate, the same rules apply to the organisation's payments. Changes to the number of seats are charged or credited as shown when the change is made. Organisations paying by invoice or bank transfer follow the payment terms on their invoice.

9. Complaints

If you are not satisfied with how a payment or refund was handled, write to our Grievance Officer, Grievance Officer, at grievance@vokx.app. We acknowledge within 24 hours and resolve within 90 days. You can also approach the consumer commissions under the Consumer Protection Act, 2019.